Frequenty Asked Questions
What is Vibini?
Vibini is an online destination for fresh, seasonal, exotic, imported and frozen fruits and related food products.
Where does Vibini deliver?
Vibini currently delivers to eligible pincodes across Pune. You can check delivery availability by entering your pincode during the shopping or checkout process.
Can I order from outside Pune?
Currently, Vibini accepts online orders only for eligible delivery areas within Pune.
How do I place an order?
Browse the products, select the required pack size or weight, choose the quantity, add the products to your cart and proceed to checkout. Enter your delivery details and complete the available payment process.
How will I know that my order has been placed?
Once your payment is successfully completed and the order is processed, you will receive an order confirmation through the contact details provided during checkout.
Can I change my order after placing it?
Changes may be possible only before the order enters processing or dispatch. Contact Vibini as soon as possible if you need to make a change
What is the minimum order value?
The minimum order value is Rs 200.
Do you offer free shipping?
Yes. Free shipping is available on orders of Rs 2500 and above.
Is there a shipping charge for orders below Rs 2500?
Yes. There is flat shipping fee of Rs 60 per order for orders below Rs 2500.
Is Cash On Delivery (COD) available?
No. Currently Cash On Delivery (COD) is not available.
How long will delivery take?
The estimated delivery time will be communicated during the ordering process or through your order updates. Delivery may be affected by traffic, weather, operational conditions and product availability.
What happens if nobody is available to receive my order?
For fresh and perishable products, we recommend ensuring that someone is available to receive the order. If delivery cannot be completed because nobody is available, additional delivery arrangements may be subject to operational feasibility.
For fresh and perishable products, we recommend ensuring that someone is available to receive the order. If delivery cannot be completed because nobody is available, additional delivery arrangements may be subject to operational feasibility.
Can I change my delivery address?
Please contact Vibini immediately if you need to change your delivery address. Address changes may not be possible once the order has been processed or dispatched.
Please contact Vibini immediately if you need to change your delivery address. Address changes may not be possible once the order has been processed or dispatched.
Why may the fruit look different from the picture?
Fruits are natural products and naturally vary in size, colour, shape and appearance. Product photographs are therefore representative.
Fruits are natural products and naturally vary in size, colour, shape and appearance. Product photographs are therefore representative.
What should I do if I receive a damaged or poor-quality product?
Contact Vibini as soon as possible after delivery and provide your order number and photographs/videos of the product where requested. We will review the issue and provide an appropriate resolution in accordance with our applicable policy.
What should I do if I receive a damaged or poor-quality product?
Contact Vibini as soon as possible after delivery and provide your order number and photographs/videos of the product where requested. We will review the issue and provide an appropriate resolution in accordance with our applicable policy.
Can I return fresh fruits?
Because fresh fruits are perishable, returns are generally not accepted after delivery. However, eligible quality, damage, incorrect-product or missing-product complaints may be considered for replacement, refund or another appropriate resolution.
Because fresh fruits are perishable, returns are generally not accepted after delivery. However, eligible quality, damage, incorrect-product or missing-product complaints may be considered for replacement, refund or another appropriate resolution.
Are the frozen products delivered frozen?
Frozen products are handled and delivered with the intention of maintaining the appropriate product condition. Customers should follow the storage instructions provided on the product packaging..
Frozen products are handled and delivered with the intention of maintaining the appropriate product condition. Customers should follow the storage instructions provided on the product packaging..
What payment methods can I use?
You can use the all online payment methods displayed during checkout. We do not accept cash or cheque payments.
What payment methods can I use?
You can use the all online payment methods displayed during checkout. We do not accept cash or cheque payments.
Will I receive an order confirmation/invoice?
Yes. Vibini provides order-related communication through the contact details supplied during checkout. Where applicable, the invoice/order details will include information such as products, quantities and amounts.
Will I receive an order confirmation/invoice?
Yes. Vibini provides order-related communication through the contact details supplied during checkout. Where applicable, the invoice/order details will include information such as products, quantities and amounts.
Do I need to sign up to place an order?
No. You can place an order as a guest. You may not be eligible for special benefits that come with signing up with Vibini that includes special discounts, offers, updates etc.
Do I need to sign up to place an order?
No. You can place an order as a guest. You may not be eligible for special benefits that come with signing up with Vibini that includes special discounts, offers, updates etc.
How can i contact vibini?
You can contact Vibini through the contact us page for order, delivery, product, payment, feedback and other enquiries.
How can i contact vibini?
You can contact Vibini through the contact us page for order, delivery, product, payment, feedback and other enquiries.
How can I contact Vibini for partnerships or business enquiries?
Yes. Select Partnership or Business Enquiry in the Contact Us form and provide the relevant details.
How can I contact Vibini for partnerships or business enquiries?
Yes. Select Partnership or Business Enquiry in the Contact Us form and provide the relevant details.
